People with poor English skills were often targeted in (this Job Centre) office. "For example, an African man who had managed to get part-time work and was studying English. His jobsearch was far more adequate than most, but managers specifically spent time going through it and comparing it to his agreement to see where they could trip him up. It was deemed inadequate and he was sanctioned. It's easy to sanction these people because he didn't know what was going on."
Another jobcentre employee with several years' experience said: "If staff are chasing targets, they will themselves target the easiest [claimants], for example people with learning disabilities, or people with English as a second language. It's the easiest way to meet those targets under pressure."
read more in the Guardian article here